Refund policy

Returns & Refunds ♡

Because every item is personalised and made especially for your child, returns work a little differently from off-the-shelf clothing. Here's exactly where you stand — in plain English.

Before anything is printed, you're fully protected

You see the design before we print. We email your child's design proof within 24 hours of ordering.
Revisions are free. Not quite right? Tell us what to change — as many times as you need.
Full refund before printing. If we can't get the design right for you, we'll refund you in full — no quibbles — as long as nothing has gone to print.

Once your item has been printed

Personalised items are made uniquely for your child and can't be resold, so we can't accept change-of-mind returns once an item has been produced. This is the standard exception for personalised goods under the Consumer Contracts Regulations 2013 — but it never affects your rights below.

Faulty, damaged or incorrect items — always covered

If your order arrives faulty, damaged, printed incorrectly, or isn't what you approved, we'll put it right with a free replacement or a full refund — your choice. Please email us within 30 days of delivery at info@thecuteclothingcompany.com with your order number and a photo of the issue, and we'll sort it quickly. Your statutory rights under the Consumer Rights Act 2015 are never affected.

Ordered the wrong size?

We can't restock a personalised item, so please double-check the size guide on each product page before ordering. But if the size isn't right, get in touch within 14 days — we'll always do our best to help, and because we keep your approved artwork on file for 90 days, a replacement in the right size doesn't need to start from scratch.